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Customer Service> Shipping Information

Shipping and Orders

Ordering Options

We offer order options online, phone, fax, and mail. If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week.

Phone Orders

For faster phone service, call our Order Line.

Monday through Friday

9 A.M. - 9 P.M (ET)

1-800-843-1174

*Calls may be monitored and recorded for quality assurance purposes

Fax Orders

If you prefer you can fax your completed order form to our Fax Line

1-800-720-0180

Mail Orders

If you receive the catalog through mail you can always mail in your order form. If you are not signed up for our catalog your can request a catalog here.

Mailing Address

220 Hickory St.

Warren, PA 16366

Order Tracking

If you are signed up for a Draper's and Damon's account you can check your order status by logging in. If you ordered as a guest, visit the Order Status page. You will need your order number and billing zip code.

Order Changes and Cancellations

If your order has not yet been processed you are able to change or cancel by calling or emailing customer service.

Toll Free Customer Service:

Monday through Friday

9 A.M. - 9 P.M (ET)

1-866-654-2195

Email Customer Service:

All email messages will receive a response within 24 hours.

email us

Shipping & Handling

Shipping Options

(Orders placed before 12pm ET Monday - Friday)

Standard* 4 - 8 business days
3-Day** 3 business days
Next Day*** Next business day
* Delivery time depends on your location. AK, HI, and US territories take approximately 8 - 12 business days.
** This shipping options is not available for PO Box, APO or FPO addresses.
*** If an order is placed on a Friday Next Day delivery does not Saturday delivery. This shipping options is not available for PO Box, APO or FPO addresses.
Please note: Business day refers to Monday - Friday, excluding holidays.

Standard Shipping Pricing

(All in-stock orders ship within 4-8 business days)

Order Price Shipping Cost*
$0.00 - $20.00 $6.99
$20.01 - $40.00 $9.99
$40.01 - $70.00 $12.99
$70.01 - $100.00 $14.99
$100.01 - $150.00 $17.99
$150.01 - $200.00 $19.99
$200.01 + $21.99
* Delivery to AK, HI, and US territories cost an additonal $8.99 per shipment.

3-Day Shipping Pricing

(All in-stock orders ship within 3 business days)

Order Price Shipping Cost*
$0.00 - $20.00 $15.98
$20.01 - $40.00 $18.98
$40.01 - $70.00 $21.98
$70.01 - $100.00 $23.98
$100.01 - $150.00 $26.98
$150.01 - $200.00 $30.98
$200.01 + $21.99
* This shipping options is not available for PO Box, APO or FPO addresses.

Next Day Shipping Pricing

(All in-stock orders ship in 1 business day)

Order Price Shipping Cost*
$0.00 - $20.00 $24.98
$20.01 - $40.00 $27.98
$40.01 - $70.00 $30.98
$70.01 - $100.00 $32.98
$100.01 - $150.00 $35.98
$150.01 - $200.00 $37.98
$200.01 + $39.99
* This shipping options is not available for PO Box, APO or FPO addresses.

Multiple Address Shipping

You can ship items on your order to multiple addresses. Please be aware that a seperate shipping cost is calculated for each delivery address. In order to ship to multiple addresses:

  • Proceed to the checkout page
  • Under Shipping & Gift Options, click on Ship Items to Multiple Addresses
  • You may select or enter a ship-to-location for each item

Special Shipping Charges

Some orders require additional shipping charges.

PO Boxes and APO/FPO Box Shipping

We ship to PO Boxes within the 48 contiguous states and APO/FPO addresses. However, we can only ship items via standard shipping.

US Special Shipping

We can ship to AK, HI, and US territories for an additional $8.99 charge for standard shipping.

Special Handling Item

Some items on our website require an additional shipping charge sue to size and/or weight. These items are noted as such on the product information page. Additionally, these products will not ship to PO Boxes, Alaska, Hawaii, or APO's/FPO's.

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