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Customer Service> Return & Exchange Policy ? How to Return an Item

Returns & Exchanges

Return Policy

We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of when they were received, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of when they were received, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges), which will be good toward a future purchase at Draper's & Damon's.

Please note: unless defective or damaged in shipment, intimate apparel cannot be returned. Swimwear can only be returned if liner is attached.

Returning Items

When you recieve your package the invoice for your order will have a return form at the bottom. Please complete your return information including the reason for returning and enclose it with your return. If you cannot locate your invoice, you can print a copy by selecting Account History from My Account. If your return is a gift, please fill out the box marked gift return.

You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.

Using Our Return Label

This is our most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $9.99.

  • Fill out the return form at the bottom of your invoice
  • Package your item(s) and remove or cover the original label
  • Affix the pre-paid, pre-addressed label to your package. No postage required
  • Drop your package in the U.S. Mail - at home, or work, in any mailbox, or at the Post Office
  • Once received a charge of $9.99 will be deducted from your return/exchange

Returning on Your Own

If you would like, you can use the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records. We strongly encourage insuring your package if you choose this option. Please allow 1-2 billing cycles for credits to process on your credit card.

Draper's and Damon's

220 Hickory St.

Warren, PA 16366

If you have further questions, call us toll-free at 1-800-843-1174.

*If you have requested a refund, you will receive the purchase price paid for your items (including sales tax, if applicable) less a $9.99 returns processing fee. If you paid by credit card, your credit will appear on one of your next two billing statements. If you paid by check, you will receive a check within 14 business days.

Returning Gifts

If you would like to return/exchange a gift purchased for you please follow the instructions below. The person who purchased the gift for you will not be made aware that you returned the order.

Return Instructions

  • Include your name, address and phone number in the package you return
  • Include if you would like a cash refund or if you wish to place an exchange
  • If the order is an exchange, please include additional monies if necessary
  • Use the Return Label included in your package to return the item(s).
  • Drop your package in the U.S. Mail - at home, or work, in any mailbox, or at the Post Office
  • Once received a charge of $9.99 will be deducted from your return/exchange

Mail to:

Draper's and Damon's Return

220 Hickory St.

Warren, PA 16366

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