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Customer Service> Return & Exchange Policy
Draper's & Damon's
 
 
Our Return & Exchange Policy


Satisfaction Guaranteed!  We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of when they were received, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of when they were received, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges), which will be good toward a future purchase at Draper's & Damon's. Please note, unless defective or damaged in shipment, intimate apparel cannot be returned. Swimwear can only be returned if liner is attached.

To return or exchange an item, please follow the instructions provided below. (For your convenience, we have also included these instructions on each packing slip.) Should you have questions or need assistance, please call our helpful Customer Service Department at 1-866-654-2195.

How To Return An Item?

Step 1.

Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, you will need to include a note stating your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your Draper?s & Damon?s Credit Card account or credit card.

 
Step 2.

Detach and enclose the Return/Exchange Form (or include your return/exchange information as mentioned above) in the package with the merchandise you are returning.

 
Step 3.

Use our convenient easy-return label found on your packing slip to ship your package. It's pre-addressed and pre-paid. The return shipping and handling charges will be deducted from your merchandise refund or billed to your Draper's & Damon's Credit Card account or credit card. Once you attach the easy-return label to your return package, it is ready to be given to your postal carrier or dropped off at any U.S. Post Office location. No additional postage will be required and there is no need to purchase insurance. It is already included.


Alternative Shipping Option

Step 1.

At your own cost, you may also use the delivery service of your choice to return your order. You will need to insure the package for the full value of the merchandise price. Please send to:

Draper's & Damon's Return
100 Murray Drive
Warren, PA 16368



If you have any questions, please call our helpful Customer Service Department at 1-866-654-2195.

 

 




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